Frequently Asked Questions

• September 2023

• Is It Worth Repairing My Laptop?

  We all have a responsibility to protect the earth and we can all do our bit to help. But we also understand that this type of ‘thinking’ cannot be applied to all situations. At Bluewolf IT, it is our mission to keep as many laptops functioning for as long as possible to do our bit towards protecting our environment and reduce the amount of waste going to landfill.
  
  While we don’t have a one-size-fits-all solution when it comes to deciding if your laptop should be fixed or thrown away, we will do our very best to help you decide if your laptop is worth saving. The most important thing you need to ask yourself is; does my laptop do what I need it to do? If the answer is yes, then it’s most likely worth the effort of repairing.
  
  In most cases, the repair of the laptop will be significantly cheaper than replacing the laptop with a brand new one. You might be thinking of replacing your broken laptop with a second hand one. However, this can often be a mistake as your replacement laptop may end up with a fault soon after purchase.
  
  Before you decide whether you should replace or repair your laptop, it is important to get an idea of what it will cost to get your laptop repaired and back up and running before you make this decision. We are happy to provide you with our advice, but the final decision will be yours.

• Where Are You Based?

  Our computer repair shop is based at 1 Heathcote Street, Hockley, Nottingham, facing Ice Nine and Mowgli Indian Restaurant, in the heart of Nottingham’s Creative Quarter.

• How Long Will It Take To Repair My Laptop?

  Here at Bluewolf IT Computer Repair we strive to repair your computer or Laptop as quickly as possible. In most cases, we can perform same-day repairs, however this will depend on our current workload, as well as the level of work needed to repair your laptop.
  
  Let us give you a few examples:
  
  1. You have just cracked your non-touch laptop screen. In most cases, we can carry out the laptop screen repairs the same day. We try to keep a running stock of the most popular laptop screens, and in most cases, we can repair your laptop within a few hours
  
  2. Your laptop won’t power on. In this instance, it’s very hard for us to say what the problem is without carrying out our own diagnostics. In most cases, the problem will be linked to your hardware. If that is the case, then we inform you of the problem and provide a quote for the replacement part.
  
  3. Your laptop comes on, but the operating system won’t load. In most cases, we can repair this problem within 24 working hours.
  
  Whatever your laptop problem we will always strive to provide you with the quickest and most effective repair possible, but we will not sacrifice the quality of our work for speed. That is our promise to you.

• How Long Does It Take To Replace The Battery On My Laptop?

  Most laptop battery replacements can be done the same day. If we don’t have the correct battery in stock for your laptop then we will order one and arrange for the battery replacement to take place on the day the battery is delivered to us. Therefore, most laptop battery replacement will be carried out on the same day, unless we need to order one in for you.

• Do You Need My Laptop Password?

  This will depend on the problem you are experiencing. In most cases, we can use our own operating systems to test your laptop. However, if the problem is related to your Windows or Mac OS operating system then yes, we would ask you for your password or where possible you can set a temporary password on your operating system, which you can change again following your repair. Once the job is completed, we will securely destroy your password.